Our Innovation Delivery Centre (IDC) service is useful where change is led my subject-matter-experts (SMEs) who are unused to the disciplines of formal project management. IDCs reduce cost and increase quality over time.
Its a bit like a mobile PMO...
The IDC exists to grow project management disciplines in environments where subject-matter experts (SMEs) are focused on what they know, but have to deliver in a project environment.
In the IDC, one or more Innovators puts in place certain project management assets appropriate to a particular delivery environment and mentors SMEs in their participation of the project. It is scalable so as workload across a range of initiatives ebbs and flows. The cost to the client is then directly proportional to the work required by the client.
For rare skills (such as large MS Project plans) we can off-shore to spread the workload, or update overnight.
The service supports SMEs in a mixture of ‘doing’ and ‘mentoring’ in such areas as organising delivery teams, resource planning, cost planning, clarifying objectives, delivery planning, risk control, issue resolution, change control and configuration management.
Over time, project managment understanding and skills grow amongst the SME polulation, eventually leading to a lower reliance on external resources and better control of projects.
This includes a variety of assignments such as :
• various projects at Prudential GHO
• Solvency II at Friends Life
• statutory valuation at Phoenix (including performance improvement)
• actuarial workstream of the AIA IPO
• sale of the ING Asian assets
• transfer of MPF (Mandatory Provident Fund) from Standard Chartered Bank to Manulife
In our experience many businesses excel at their operational work and struggle to manage business change. Most major changes require in-house subject-matter expertise to be supported by experts in managing and delivering change.
Often consultancies are asked to fill the gap, but they are an expensive resource and clients are therefore conscious of the burn rate of their investment and will, naturally, focus on the value for money.
The challenge not only concerns the quality of the intellectual input, but also whether it has been delivered within budget and to the agreed timescale. Sometimes this is not the case and an otherwise quality piece of work is deemed too expensive or too late.
Cost, timing and quality challenges can lead to relationship issues. This is where we come into the picture. An Innovation Delivery Centre (IDC) is designed to facilitate the a business achieve their objectives on-time and within budget and should there be a variance provide a clear audit trail and timely management information.
Delivery Centres are designed, specifically, to support businesses in the delivery of complex projects across dispersed or matrix environments. Let us be clear, our Delivery Centres are not Project Management Offices (PMO’s). They are concerned with the what, the when and the how much of implementation.
One of the main differentiators in achieving consistent delivery in a dynamic stakeholder environment, is by using the Delivery Centre approach. It provides expertise and support to a project whilst not introducing a further over-assertive project manager into the mix. The key element of the Delivery Centre approach is the provision of Project Information Managers (PIMs) instead of Project Managers (PMs).
The It is centred around a Delivery Centre Manager (DCM) who resides with the client and brings in resources in accordance with fluctuations in workload. The total content of an IDC is:
Project Integration Managers (PIMs) provide management support activities as and when required. In addition, a Programme Assurance Director (PAD) is assigned to the client to provide strategic guidance on implementation management. A typical governance model can be seen below:
The format allows a fast means of resourcing projects and is also cost effective; costs directly fluctuate with the amount of effort required by the IDC. This model has been used in a range of customers.
DELIVERY CENTRE MANAGER
The Delivery Centre Manager (DCM) is a continuously assigned and full-time member of the Delivery Centre team. They are the only full-time member of the team.
The DCM is responsible for ensuring the appropriate application of all delivery standards on a day-to-day basis, as well as the co-ordination of all project deliveries and management of Project Integration Managers and any other personnel.
PROJECT INTEGRATION MANAGER
A Project Integration Manager (PIM) is responsible for individual project co-ordination of deliveries, budgets, risks & issues, plans & progress, change control, resource controls and reporting.
PIMs come on board when the required workload rises above a volume/quality the DCM’s capacity. They are assigned into the IDC when projects go live, their cost profile subsequently matches the project budget.
PIMs are trained to coordinate and support, whilst subtly making everyone aware of delivery impacts via good conversational delivery of information, as well as clear accurate hard copy reporting.
Delivery stakeholder-management is dynamically simple, the PIM is not a threat to the client’s project manager. This allows the PIM to work closely with all members of the delivery team and be able to get a true and accurate view of delivery issues, areas for prioritisation and opportunities for the delivery partner whilst also encouraging closer working cooperation.
PROGRAMME ASSURANCE DIRECTOR
A Programme Assurance Director (PAD) is always assigned to every IDC. They are not chargeable unless used in a consultancy assignment. Their role is to ensure that all services are being delivered to the highest standards by the IDC team. They will provide coaching, support & guidance to all IDC personnel.
They are also available to the client for added value pre-sales support where an assignment will be managed by the IDC.