We have a sound record of assisting major consultancies and their clients to deliver their assignments on time and within budget using the Delivery Centre model.
This includes a variety of assignments such as :
• Solvency II at Friends Life
• statutory valuation at Phoenix (including performance improvement)
• actuarial workstream of the AIA IPO
• sale of the ING Asian assets
• transfer of MPF (Mandatory Provident Fund) from Standard Chartered Bank to Manulife
In our experience major consltancies excel at helping their clients to respond to challenges where they have neither the expertise nor the capacity in-house. Consultancies are an expensive resource and clients are therefore conscious of the burn rate of their investment and will, naturally, focus on the value for money.
The challenge not only concerns the quality of the intellectual input from the consultancy, but also whether it has been delivered within budget and to the agreed timescale. Sometimes this is not the case and an otherwise quality piece of work is deemed too expensive or too late.
Cost, timing and quality challenges can lead to relationship issues between the consultancy and its client. This is where we come into the picture. An Innovation Delivery Centre (IDC) is designed to facilitate the consultancy and their client achieve to their objectives on-time and within budget and should there be a variance provide a clear audit trail and timely management information.
Delivery Centres are designed, specifically, to support consultancies in the delivery aspects of their assignments. Let us be clear, our Delivery Centres are not Project Management Offices (PMO’s). They are concerned with the what, the when and the how much of implementation.
On most consultancy engagements there with be leads from both the consultancy and their client. Irrespective of their titles these leads will have a fair amount of themselves invested in the success of the assignment. They will therefore also be assertive and very protective of their personal authority.
One of the main differentiators in achieving consistent delivery in a dynamic stakeholder environment, is by using the Delivery Centre approach. It provides expertise and support to a project whilst not introducing a further over-assertive project manager into the mix. The key element of the Delivery Centre approach is the provision of Project Information Managers (PIMs) instead of Project Managers (PMs).
The It is centred around a Delivery Centre Manager (DCM) who resides with the client and brings in resources in accordance with fluctuations in workload. The total content of an IDC is:
Project Integration Managers (PIMs) provide management support activities as and when required. In addition, a Programme Assurance Director (PAD) is assigned to the client to provide strategic guidance on implementation management. A typical governance model can be seen below:
The format allows a fast means of resourcing projects and is also cost effective; costs directly fluctuate with the amount of effort required by the IDC. This model has been used in tier one consultancies as a white-labelled means of assuring and delivering projects in their clients.
DELIVERY CENTRE MANAGER
The Delivery Centre Manager (DCM) is a continuously assigned and full-time member of the Delivery Centre team. They are the only full-time member of the team.
The DCM is responsible for ensuring the appropriate application of all delivery standards on a day-to-day basis, as well as the co-ordination of all project deliveries and management of Project Integration Managers and any other personnel.
PROJECT INTEGRATION MANAGER
A Project Integration Manager (PIM) is responsible for individual project co-ordination of deliveries, budgets, risks & issues, plans & progress, change control, resource controls and reporting.
PIMs come onboard when the required workload rises above a volume/quality the DCM’s capacity. They are assigned into the IDC when projects go live, their cost profile subsequently matches the project budget.
PIMs are trained to coordinate and support, whilst subtly making everyone aware of delivery impacts via good conversational delivery of information, as well as clear accurate hard copy reporting.
Delivery stakeholder-management is dynamically simple, the PIM is not a threat to the client’s project manager. This allows the PIM to work closely with all members of the delivery team and be able to get a true and accurate view of delivery issues, areas for prioritisation and opportunities for the delivery partner whilst also encouraging closer working cooperation.
PROGRAMME ASSURANCE DIRECTOR
A Programme Assurance Director (PAD) is always assigned to every IDC. They are not chargeable unless used in a consultancy assignment. Their role is to ensure that all services are being delivered to the highest standards by the IDC team. They will provide coaching, support & guidance to all IDC personnel.
They are also available to the consultancy for added value pre-sales support where an assignment will be managed by the consultancy.